Smith Monuments provides custom memorials, monuments, and grave markers to our customers in Western Massachusetts. We pride ourselves on offering the best service possible to our customers as they honor and remember their loved ones. 

Family Owned. 
Quality Craftmanship.

OUR SERVICES


Smith Monuments in Westfield, Massachusetts is a family owned business operated by Emily Dumala-Hepler. Emily is a graduate of the New England School of Art and Design where she majored in Fine Arts with a concentration in Sculpture and Installation. We, as a family, take pride in our ability to create quality pieces to commemorate your loved ones.


UNDER NEW OWNERSHIP-2018

EST. 1909

HOURS 

December - March 

Monday: 8-3
Tuesday: 8-3
Wednesday: 8-3
Thursday: 8-3
Friday: 8-2
Saturday: Closed
Sunday: Closed



HOURS OF OPERATION

April - November 

Monday: 8-4
Tuesday: 8-4
Wednesday: 8-12
Thursday: 8-4
Friday: 8-3
Saturday: 9-11:30
Sunday: Closed


BY APPOINTMENT ONLY - OUR LAST APPOINTMENT OF THE DAY WILL BE THE HOUR BEFORE WE CLOSE 

At-home consultations available year-round by request. 

Under new ownership since 2018, we are dedicated to providing customers with high-quality craftsmanship, attention to detail, and exceptional customer service. Even though we keep up with the times, we still believe in the old fashion way. Our quality selections are engraved and installed to your complete satisfaction on site.

Established originally in 1909, Smith Monuments has been serving Western Massachusetts for nearly 100 years.

OUR SERVICES

OUR HISTORY

EMOTIONAL SUPPORT DOG

Meet Cash (-ew, -mere, Johnny-)

Cash is Emily’s English lab! He came into the Smith Monuments family right before the COVID-19 pandemic hit and has taken on the role as honorary emotional support dog for customers (and let’s be serious…us too!) Cash’s favorite things are squeaky toys, tennis balls and meeting new people. Cash is a gentle giant and loves every customer who comes to visit.

Cash stays at home with his dad one day a week, so please feel free to call us to see when he will be in the office!

CASH 

- Sharon L.

" I want to thank Emily and staff for helping me through the process of picking out a headstone for my beloved husband who died in July. Emily was so patient and professional. Best of all, I did not have to drive anywhere or shop around. Emily and I did everything over the internet and phone. I was able to see exactly what I was getting with a proof. Smith Monuments also worked seamlessly with our Temple. 5 stars for sure. ”

...Emily was so patient and professional 

- Bill O.

“Emily, one of the owners, treated me with respect and kindness. Perhaps, because she has an art degree, she was able to quickly design a monument honoring my deceased wife. Emily did not attempt to up-sell me to a more expensive stone that would not fit within the cemetery regulations. While there, I arranged for the repair and leveling of my mother's monument and added engraving to my uncle's marker. Visiting this business was a positive experience during my time of grief.”

treated me with respect and kindness.

- Dyan K.

Went here with my dad right after my mom's passing. He picked out what he wanted with the help of Emily. Shortly after this he passed of a broken heart, My parents were married 75 years. I wanted a better way to honor their love instead of just stating the dates. Emily again helped with the suggestion of entwined rings with a ribbon that read WED 75 yrs. I know my dad would have been delighted. My siblings and I loved the finished stone. It is BEAUTIFUL! Thank You all for your help your expert talents and craftsmanship.

My siblings and I loved the finished stone.

-Stephanie C.

Emily and Trisha at Smith Monuments were so incredibly accommodating and helpful. They truly understand that this is a difficult time for their customers and are so patient and kind through the process. The options for stones are all gorgeous and we chose Bahama blue for my mother's headstone. Emily is in direct contact with all of the cemetery's in the area so she coordinates everything with them which was so nice for us not to have to worry about. Couldn't recommend Smith Monuments more!

Couldn't recommend Smith Monuments more!

-Anna M. 

The experience I received was amazing. Emily and Trisha helped me through the whole process. Took me a little while to write this review. But I cannot speak highly enough about the experience. It was a very hard time in my life and I appreciate all the compassion, guidance and help with choosing a beautiful monument for my mom and dad. I highly recommend Smith Monuments.

The experience I received was amazing.

Cindi W.

Emily was wonderful to work with in getting my parents' monument done. She followed us to the cemetery, walked around with us while we picked out a stone color and finish. She even took a rubbing of a design that we liked and worked with us through proofs to get it exactly as we wanted it. Now that the stone is done and placed, we are very pleased with the results. I highly recommend Smith Monuments.

EMILY WAS wonderful to work with

- RICK G

I cannot express enough how Emily and the staff at Smith Monument took the time to listen and understand our vision for a unique headstone.Their professional and caring attitude made it a bearable process. Highly recommended”

professional and caring attitude

–Amy G.

“From the very beginning of this whole process Emily was so attentive and kind and just made a very difficult task so easy. Every email was answered in a timely manner and information was clear, with pricing explained and so great! My dads headstone came out beautifully and looked exactly like the proof I had approved. I can’t say enough great things about Emily and Smith Monuments! Thank you so much for making this easy and for the gorgeous end result!”

came out beautifully  

David S.

“Emily is extremely professional and listens to your needs. She help us select the best stone which gave us the best outcome we could hope for...thanks again Emily”

extremely professional 

Elena O.

“Emily was so attentive to every detail and very willing to answer our many questions throughout this journey. Her design was exactly what we wanted. The approach is very professional, yet personal! We are very pleased and grateful for this very special headstone.”

 attentive to every detail

Lauren F.

“My husband and I cannot say enough about our satisfaction working with Smith Monuments. Emily provided a high level of professionalism balanced with such understanding and comfort in our time of need. It can be really hard to make big decisions when faced with tragedy, grief, and vulnerability. Emily held space for us with such warmth, kindness, and empathy and truly listened to what we shared. She took our vision and brought it to life. The installation was handled by Emily's dad and brother, again with seamless professionalism. Because of Emily and her family, our family now has a beautiful monument/way to honor and remember our loved one and we are forever grateful for this comfort and step towards healing/closure. We couldn't be more pleased with the way it turned out. Thank you Smith Monuments!”

warmth, kindness, and empathy

–Jessica C. 

“Despite the COVID hit, Smith Monuments went above our expectations and created a beautiful stone for our loving Father. Emily along with the rest of the staff were very professional and friendly. I would highly recommend their services! Thank you again!”

Highly REcommend

Brandon M.

“Emily and Trisha did an amazing job helping me and my sister with our parents headstone. They did an amazing job guiding us and answering every question. They were so caring and understanding and we appreciate everything they did for us. I recommend greatly! Thank you Thank you!”

 amazing job

Ksenia L.

“With all the grief and pain of losing a loved one, it was a relief that choosing a headstone was one less thing to stress about. Emily made the process easy, and made sure that we ended up with a monument that we were happy with. The communication was excellent, and the service was compassionate, friendly, and understanding. I really felt like I was valued as a customer, and I would highly recommend Emily and Smith Monuments to anyone who is in need of their services!”

Compassionate, Friendly, Understanding

Dina R.

“I am so impressed with the level of care, compassion & professionalism that I experienced with the folks at Smith monuments. My beloved Mom's bench is so beautiful... I would recommend Smith over any other place in a heartbeat. From my initial contact to the delivery of the bench, everyone was thoughtful and compassionate. Thank you everyone!!”

compassion & professionalism

Robert W.

“This business is under new ownership. I had attempted to work with the previous owner who failed on numerous times to follow up. The new owner, Emily, has been fantastic. Very pleasant with prompt action, communication and follow-up. I live out of state and had more than one request for her to help with issues outside of her usual service of which she accommodated 100%. 5 stars are not enough. Thanks for everything Emily!”

The new owner, Emily, has been fantastic.

Carley L

“Everyone at Smith Monuments was so friendly and helpful during a difficult time for my family. We are so pleased with the results and would recommend Emily to anyone who needs her help in the future. Thank you!”

So Friendly and Helpful

GReg G.

“Emily the new owner was a pleasure to work with in the design of a custom monument for my late wife Iris. Her artistic talent and personal caring touch is outstanding. My entire family was completely pleased with the finished monument. Thank you Emily you made a very difficult time in my life a much easier task.”

 artistic talent and personal caring touch